Policies
Polices and terms of service for theme parties
1. Reservations: Please call us to schedule your party 4-6 weeks in advance of your party date. We will send you an information packet including party agreement and other information. Please note that inquiring about a party does not hold the date, your deposit confirms and secures your reservation.
2. Payment & Deposit: To reserve your party date, we require a Non-Refundable deposit of $200.00 (US). If you choose to cancel for ANY reason, your deposit is non-refundable. You are responsible for providing the remaining balance due 3 days prior to your event by check or credit card. If the balance is not received by the due date, we reserve the right to cancel your event. If you are requesting, and we have available, a party date less than 2 weeks out, we may require a rush fee and you will be informed of this fee at the time of booking. If you are paying the balance on the day of the party it must be paid in cash before the party begins.
3. Forms of Payment: We accept cash, money order, check, and credit card. The balance is due 3 days before your party.
5. Cancellations and rescheduling: If you need to cancel your party for any reason, we cannot refund your deposit, as we begin shopping for your party in advance. However, we will gladly work with you to schedule an alternate party date. If you choose to cancel our services for the party your deposit will be forfeited.
7. RSVP confirmation: You will need to confirm your final guest count for the party with My Big Birthday at least 3 days before the party. This will be the confirmed number we will use determine supplies for the party and you will be charged accordingly. Please remember to include siblings or any siblings of guests you expect to have at the party. Please remember that some of our accessories contain small parts and may not be suitable for guests under the age of 3.
We are located in McDonough GA. Theme Parties include delivery in Henry County, we will travel to other areas but a travel fee may apply.
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